Returns Policy

Returns Policy

When you make an online purchase you have a statutory right to return goods up to 7 days after receiving your order: this is the cooling off period.

In addition to this cooling-off period, you can return any item within 30 days of receipt for a refund of that item, or to exchange it.

We can change or cancel an order up until it is dispatched.

If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost).

If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product.

Any breakages or damages must be reported to us within 24 hours of delivery.

If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging and with all labels intact.

All items returned must be in their original condition.

In order to guarantee speedy processing of your returned items, please fill out our Returns Form and enclose this with your goods.

It is important that we know the order number your items relate to in order to process your returned items and organise a refund or an exchange.

You can post your goods to:

The Sales Dept

Thermtec Energy Limited
Unit 4 Airside, Boeing Ave,
Waterford Airport Business Park
Co Waterford
Ireland